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Fruits and Vegetable Box Subscription FAQ

Posted on Mar 27 2016

    


You can now subscribe and get an Organic fruit and/or veg box delivered once or twice every week. You choose the contents of the box. Prices remain stable for at least a month. If you want to sign up to our subscription service you may please contact us here. This box is then automatically delivered taking the hassle out of it for you. You can cancel this order or amend the content and the delivery of the box by giving adequate notice as described below.


Service Overview


How does Organic Express’s organic produce delivery service work?


We bring fresh organic produce directly from partner farmers and some collaborators right to your doorstep. You are able to choose the Box contents and Delivery Frequency that best fits your lifestyle and family size. You preselect the contents of your box in accordance with your requirement. There is no commitment — you can change or suspend your service to fit your schedule or vacations. Tip!—You can change your service as your needs change. Please remember: we need to receive all changes to your service (by emailing/calling us) by 10 a.m., 2 days prior to your next scheduled delivery.


How do I get started?


Please contact us here. Enter your delivery information (address/location/contact details) and Delivery Frequency that best fits your needs. We will get back to you with the list and prices of organic produce available for the next 1 month.


Where does the produce in the box come from?


We bring the season’s best mix of local, organic produce to your door by growing and partnering with trusted organic farms across the country.  


How frequently should I receive a delivery?


The majority of our customers get a box every week or every other week as their main weekly source of fruits and vegetables (rather than going to the grocery store). You can also choose to get a delivery every three weeks or every four weeks. You can change your delivery frequency as your needs change.


When is the cut-off time for making changes to my service / box type?


As we need time to harvest and prepare for the packing and delivery of your box, we need to receive all changes to your service by 10 a.m., 2 days before your next scheduled delivery day. Changes to your service can be made by contacting us via phone or email.



Examples:


If your delivery day is Thursday, changes to your upcoming delivery must be made by Tuesday at 10 a.m.


  • If your delivery day is Tuesday, changes to your upcoming delivery must be made by Sunday at 10 a.m.   


What if I receive an item in my delivery that I am not satisfied with?


As fresh produce is delicate in nature, we do our best to properly pack items for the journey from our partner farms to your door. If you receive produce that is damaged, or find an item missing from your order, please contact us immediately and we will make it right. Quality produce and outstanding customer service are of utmost importance to us.


What if I don’t receive an item in my delivery that I subscribed to or it was a seasonal item when I subscribed to the box and is no longer available?


We do our best to procure seasonal fresh produce from our partner farms all across India. But because of the infrastructure, transportation problems from small fragmented organic farms coupled with uncertainty related to organic agriculture, if you don’t receive an item in your delivery we will either (1) reduce the corresponding amount from your subscription amount OR (2) contact you before your next scheduled delivery to offer a replacement of similar value and nature.


How frequently the price of the items in the box or the box change?


Our prices have been quoted based on our experience of having been in the industry for 5 years. Our endeavor is to keep the prices stable throughout the year. But any major increase/decrease in the price will be communicated at the beginning of the month.


What if I need to leave for vacation?


You can easily change or suspend your service to fit your schedule or vacations by contacting us by 10 a.m., 2 days before your next scheduled delivery day. We will hold all deliveries until your return.


Do you deliver items other than produce (fruits and vegetables)?


Yes, you can add organic dairy products, other fruits and vegetables, staples, bakery etc. to your produce deliveries by contacting us by 10 a.m., 2 days before your next scheduled delivery day.


What if I am unable to decide the contents of my subscription basket?


Although you are the best judge of your requirements but we will be happy to assist you in choosing the right contents/frequency of your box. If that doesn’t work you anyways have the option to order your customized one off order anytime at www.OrganicExpressIndia.com. Please note that the prices of similar items on website might always be higher than that we offer in the subscription box. Subscription helps us to plan better, reduce wastages and hence offer lower prices.


Deliveries


Is there an extra delivery charge?


No, we do not apply a delivery charge. The delivery of produce fresh to your door is included in the price of your box.


When does my box get delivered?


Your delivery schedule depends on your geographic location and whether you receive a home or office delivery. We will do our best to include your chosen delivery day and time when we start. Once the day has been agreed, your box will be delivered on this day(s) of the week and will continue on your chosen frequency.

Why can’t I pick my exact delivery day and time?


We deliver to certain areas on certain days to minimize the environmental impact and optimize our routes so that your fresh produce arrives at its best. But we will do our best to fulfil your requests and decide upon a mutually convenient day/time (before we begin the subscription)


What should I do with my empty box/bag after delivery?


We would be happy to recycle your old box/bag. Please return the last delivery box/bag at the time of delivery


I did not receive my scheduled delivery. What do I do?


If you do not receive a scheduled delivery, please advise us within 24 hours by contacting us. We will investigate and make it right.


Do I have to sign up to receive a box?


Yes; In order for us to deliver produce directly to your doorstep, we ask that you sign up and provide information such as your address, delivery instructions and payment information. During the sign up process, you will choose the Box contents and Delivery Frequency and Day that best fits your needs.

Although we are a subscription service, there is no commitment and you can cancel or suspend your account by contacting us by 10 a.m., 2 days before your next scheduled delivery day.


How am I billed for the box?


Monthly  


How do I suspend or cancel my deliveries?


There is no commitment and you can suspend or cancel your service by contacting us by 10 a.m., 2 days prior to your next scheduled delivery day so we can properly process your account. This cancellation lead time is needed so we don’t begin preparing for the harvest and delivery of your box. A late charge of Rs. 100 may apply if box cancellations are made to your service after this time.


Do you have a rewards or referral program?


Take part in our Refer-A-Friend program! When you recommend our service to your friends and family, they save Rs.200 off their first box, and you save with a Rs.400 produce credit to your account. Your friend must give your first and last name when signing up.


 

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